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These matters can take time but with a focussed and motivated team great things are achieved.

Service Standards

Rowanmoor SSAS, SIPP and Family Pension Trust administration services are monitored against demanding processing timescales and we aim to complete no less than 95% of our pension scheme administration within these timescales.

Service standard turnaround achieved overall as at February 2017:

SSAS SIPP Family Pension Trust
98.62% 98.93% 98.85%

We are committed to continuous improvement in the quality of the services we provide and constantly review our product and service offerings.

The service provided for our SIPP and Family Pension Trust (also known as a Family SIPP) products are built on service principles refined through years of award-winning SSAS service.

You do not have to take our word for it. The accolades we receive give an insight into the quality of our service and the relationship we have with our customers.

Good news stories from around the business demonstrate the benefits that our approach to service brings to our customers.

SSAS Service Standards
SIPP Service Standards
Family Pension Trust Service Standards

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