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Privacy and Data Protection Policy

Rowanmoor is committed to keeping your personal information secure and confidential. If you apply for a product or service we will use your personal data in accordance with the consents that you give us when you apply for the product or service.

You are entitled to access information held about you and if found to be inaccurate, have that information corrected and/or deleted. For further information please visit the website of the Information Commissioner at: http://ico.org.uk. We will tell you if we intend to use your information for marketing purposes and we will give you the opportunity to opt out of such marketing if you wish.

Certain hypertext links in our websites may lead you to websites which are not under the control of Rowanmoor. Please be aware that Rowanmoor is not responsible for the privacy practices of these sites. This privacy statement applies solely to information collected by our websites.

We will update the content of this policy from time to time. Please ensure that you visit this page regularly to ensure that you have seen and are aware of the current terms.

Phone calls

To help us improve our service, we may record or monitor incoming and outgoing phone calls. Calls will be charged at normal rates. Please see the contact us page for details.

Internet email

You may contact us by Internet email enquiries@rowanmoor.co.uk. Such emails are not a 100% secure method of communication and there is no guarantee that they will be received. Rowanmoor accepts no responsibility for any loss you may suffer as a result of interception of your email, or delivery failure. We advise that you do not transmit any of your account information or account details by Internet email. We regret that we cannot send to you confidential information by Internet email.

We may monitor the use and content of emails, which are sent from or received by us. This is to ensure compliance with our own email policy. We reserve the right to identify and take action against unlawful or improper use of email, including attacks on, our systems.

etalk updates

If you subscribe to etalk email updates from Rowanmoor, we ask you to provide contact information such as your name and email address and your status, to ensure that we deliver suitable communications to you. Should this information be incomplete or unclear, we may contact you following your subscription. Rowanmoor’s etalk emails provide opt out facilities, which can also be accessed on this site via the Site Map. If you wish to unsubscribe, you can also contact us by email, phone or fax.

etalk – updating personal information

We endeavour to provide various ways for you to correct, update or remove personal data provided to us. If your personal information changes, you can update your personal details on this site. You can also contact us by email, phone or fax.

Marketing Opt-out

We will tell you if we intend to use your information for marketing purposes and we will give you the opportunity to opt out of such marketing if you wish. All of Rowanmoor’s etalk emails provide opt out facilities, which can also be accessed on this site via the Site Map. If you wish to unsubscribe, from etalk, or any other marketing activity you can also contact us by email, phone or fax.

Online enquiry facility

If you make an enquiry via the online enquiry facility on our websites, the information we collect, such as your name, email address and your status, will be used to answer your enquiry. We may cross reference the information you provide with information held on our systems, to ascertain the most appropriate departmental area to handle your enquiry and may hold this data for future analysis, or reference purposes.

Testimonials

The Testimonials on the Rowanmoor website have been provided, by independent third parties, pleased with our services. We do not disclose personal details of these third parties unless we have their specific written permission to do so. If you recognise a Testimonial you have provided, which you would like us to remove from the site please contact us.

Site tracking information

There are a number of ways in which we may capture information about your actions, either directly or indirectly, whilst you are browsing our websites. Our system collects server log data, and we use third-party tracking. We use the data collected, which may include your IP address, the browser and operating system you have used, the time of day you visited, pages you viewed, and search requests you made.

This generic information is collected using cookies. We do not and will not link any information collected on the websites with any of your personal information.

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You can send your questions to us here. This facility is NOT secure, please do not give investment instructions, or send confidential messages.


By subscribing to etalk, you agree to receive product and service information from Rowanmoor Group via email. You can unsubscribe or update your personal details at any time. For further information on how we hold and use your details please read our Privacy and Data Protection Policy and Legal Notices.

Privacy and Data Protection Policy