Clients receive a personal, portfolio based service from one of our two administration centres. A named administrator, who works as part of a team, is assigned to each scheme. The administrator is backed by colleagues on the team, under the direction of a supervisor with over 10 years’ experience. This system of shared support complements the close working relationship that grows between clients and Rowanmoor Pensions’ administrators.
Salisbury Administration Centre
Lucy Matthews, Administration Director (South)
Lucy Matthews started her career undertaking valuations and rent reviews in the commercial property world. In 1986 she joined a small team at James Hay as an administrator, and has seen the Company expand and develop to its current size. She is now Administration Director (South) responsible for the Administration Department in Salisbury, having overall responsibility for some 2,900 clients and 75 staff.
Sarah Nightingale, Administration Manager (South)
Sarah started her pensions career in the EPP department of UK Provident (now Friends Life) in 1978. In 1987 she joined James Hay for a period of 18 months, before taking a career break to raise her family. In 1993 she returned to James Hay. She is now the Rowanmoor Pensions Administration Manager in Salisbury.
Janet Bower, Financial Services Administration Manager
Janet entered the financial services industry in 1984 by joining a life assurance office as a consultant. In 1988 she joined a small London based brokerage and spent two years in corporate financial funding before moving to Salisbury to settle and raise a family. Janet returned to the financial services arena in 1995 by joining Abbey National Independent Financial Advisers, as office manager. She joined James Hay in 1999, taking on her present role as Financial Services Administration Manager of Rowanmoor Investment Management Limited in 2006.
Bolton Administration Centre
Chris Terrey, Administration Director (North)
Chris Terrey is the Administration Director (North) responsible for Rowanmoor Pensions’ Administration Centre in Bolton. Chris is BA (Econ.) and FPMI qualified. He started his career with Noble Lowndes in 1978 before joining Prolific and then Scottish Provident, where he occupied senior management positions in both technical services and administration.
Christine Marsden, Administration Manager (North)
Christine started her career in 1983 as an administrator, assisting Douglas John Townley in developing his Actuarial Consultancy and SSAS business, which would eventually be sold to James Hay. Over the last 25 years Christine has gained a wealth of SSAS experience at all levels and is now Rowanmoor Pensions Administration Manager for the Administration Department in Bolton.
