As an award-winning pension provider, our customers expect to receive an exceptional level of personal, specialist service from us, and that is precisely what we provide. Rowanmoor Pensions’ policy is:
- to be professional and innovative in the approach taken to all aspects of business;
- to provide a friendly and efficient service;
- to have a close involvement with clients and an interest in their needs;
- to invest in staff, giving them the expertise, knowledge, skills and technology they need to provide a first class service to our clients.
By creating a working environment that encourages and enables good communication at all levels across the company, which respects individual differences and which cultivates the talents of our staff, we believe our business will flourish. We want everyone to be able to give their best and to be successful and we look positively on ideas to improve processes.
We expect our managers to ensure that the philosophy of valuing people as individuals underlies their relationships with colleagues and customers. Our employees are given the help they need to achieve their full potential, to the benefit of the company, our customers and themselves. We want to ensure that they feel confident in their day-to-day activities and that they can raise any concerns they have, so that issues identified can be eliminated.
We expect our staff to maintain the highest standards when carrying out business activities, adhering to legislation and to our policies on business conduct. We also expect them to act professionally, honestly and ethically in their dealings with customers, suppliers and colleagues.
Rowanmoor Pensions has a strong training ethos, which ensures that all staff reach exceptional levels of competency in the tasks they are expected to perform. In addition to role-based training, all staff undergo training to understand the principles behind Treating Customers Fairly, Data Protection and Anti-Money Laundering, their practical application to our business and their individual role in continually improving our service goals.
Staff also participate in awareness training on other relevant legislation, such as the Bribery Act. In addition, specific training is provided for all Directors and staff involved in creating third party relationships.
Our customers’ service experiences and the excellent testimonials we receive demonstrate the effectiveness of our corporate culture.
Our Due Diligence Information is available to download from the Library. Please contact us or email us if you have any enquiries.
